Milleset Support
Need Help? We’re Here for You.
At Milleset, our mission is to create elegant, gold-plated stainless steel necklaces designed to be worn and loved every day.
If you have any questions about your order, a product, or need assistance, our support team is here to help.
⸻
Product Assistance
Need help with your Milleset necklace? Our support team can assist you with:
• Product details (materials, chain length, finish)
• Styling advice and layering suggestions
• Jewelry care instructions
• Gift recommendations
• General product inquiries
Before contacting support, we recommend checking the product description on our website.
⸻
Shipping & Order Tracking
Orders within the United States are delivered in 3–7 business days.
• Standard Shipping: FREE
• Express Shipping: $5
Once your order has shipped, you’ll receive a confirmation email with your tracking number. If you can’t find it, please contact our support team.
⸻
Returns & Refunds
We want you to love your purchase. If your necklace doesn’t meet your expectations, you can return it for free within 30 days of receiving your order.
Return conditions:
• Item must be unworn and in its original condition
• Returned in its original packaging
To start a return, simply contact our support team.
⸻
Quality Guarantee
Every Milleset piece is crafted with care and attention to detail. If you receive a defective or damaged item, contact us and we’ll make it right.
⸻
Jewelry Care
To keep your necklace looking its best:
• It’s waterproof: you can keep it on in the shower, at the gym, at the pool, or at the beach
• Avoid direct contact with perfume, lotions, and cleaning products to preserve its shine
• Wipe gently with a soft, dry cloth from time to time
• Store it separately in its pouch or box to prevent scratches
⸻
Contact Support
Our team is here for you.
📧 Support Email: customer@milleset.com
⏱️ Response Time: 24–48 business hours
⸻
Frequently Asked Questions
What are your necklaces made of?
Our necklaces are made of 316L stainless steel with a gold-plated finish. They are waterproof and tarnish-resistant, so they keep their golden glow over time.
Can I wear my necklace every day?
Yes. Our necklaces are waterproof, so you can wear them in the shower, at the gym, at the pool, or at the beach. To keep them shining, simply wipe them with a soft, dry cloth from time to time.
How long does shipping take?
Orders within the United States are delivered in 3–7 business days, and standard shipping is free on every order. Express shipping is available for $5 (3–4 business days). You’ll receive a tracking number by email as soon as your order ships.
Can I return my necklace?
Yes. Returns are free within 30 days of delivery. Your necklace must be unworn and in its original packaging, including the Milleset pouch. Contact our support team to start your return, and once it’s approved, we’ll send you a free prepaid return label. Your refund is issued to your original payment method after we receive and inspect your item.
Do your necklaces make a good gift?
Absolutely. Our necklaces are a timeless gift for birthdays, holidays, best friends, sisters, or a little treat for yourself. And with free 30-day returns, gifting is worry-free.
⸻
Our Commitment
At Milleset, we believe elegance should be effortless. Our goal is to offer a smooth shopping experience and jewelry you’ll love wearing.
Milleset — Timeless Elegance, Every Day